Elite Office Furniture - FAQ
Why Choose Elite Office Furniture?
Experience the Elite Difference - As a 100% Australian-owned and operated company headquartered in the heart of Auburn's furniture hub, Elite Office Furniture stands out with its extensive 600 square meter display centre showcasing the latest in office furnishings. Our commitment to superior quality and exceptional customer service is underpinned by a robust infrastructure, including:
Dedicated Support Teams: We have specialized after-sales, customer service, and project management teams dedicated to ensuring seamless updates and support throughout the entire delivery and installation process.
Advanced Logistics Network: Our expansive logistics network across Australia includes multiple warehouses and sophisticated delivery systems, ensuring that we meet our clients’ needs promptly and efficiently.
Proactive Warranty Management: Our proactive approach to warranty issues means any concerns are addressed swiftly and satisfactorily, minimizing downtime and inconvenience.
Choose Elite Office Furniture for a reliable, customer-focused experience that sets us apart from smaller retailers. Experience professionalism and peace of mind with every purchase.
Product Offerings
Ergonomic Office Solutions - Enhance your workplace with our ergonomic chairs and desks designed to support posture, increase comfort, and boost productivity. These investments contribute to long-term health benefits by minimizing the risk of musculoskeletal issues.
Investing in Quality Office Furniture - Our durable, high-quality furniture not only elevates the professional look of your office but also provides cost-effective long-term benefits. Comfortable furnishings are crucial for employee performance and satisfaction, which in turn aids in retention and overall company success.
Ordering, Payment, and Delivery
How to Order - Place your order through our website or by contacting our sales team directly. For any inquiries or urgent deliveries, call us at 1300 686 666.
Accepted Payment Methods:
- Credit Cards (all major cards accepted)
- PayPal
- Invoice Payments (contact us for arrangements)
- Afterpay and ZIP PAY options for flexible payments
Delivery Details - Once your order is placed, you will receive an email with tracking information. Standard orders are dispatched within 3-12 business days. Pickup options are also available; we will inform you of the specific warehouse location once the order is placed. Please note that transfers between warehouses are not usually available.
Assembly and Installation
Assembly Options - Most products are shipped flat-packed for convenience and safety. Detailed instructions are included for easy self-assembly. Please note that some items do not have pre-drilled holes and will require a power drill for assembly.
Professional Assembly Service - Available at an additional charge, our professional service includes complete setup and rubbish removal. Fees and availability for this service can be found at checkout or by contacting our customer service.
Warranty and Support
Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Warranty periods vary by product. If you need to claim a warranty, contact us with photos and a description of the issue.
How do I report a warranty issue?
Email customerservice@eliteofficefurniture.com.au with:
• Order details
• Photos of the issue
• Description of the problem
Warranty claims are assessed within 2-10 business days.
What is your returns policy?
We accept returns if:
• The furniture has not been assembled
• The furniture has not been damaged
• The furniture is in its original packaging
• The return request is made within 5 business days of delivery
A 25% restocking fee applies, and customers must return the item to the original warehouse at their own expense. We do not accept returns for Made-to-Order (MTO) items.
What if my order arrives damaged or incorrect?
If you receive damaged, faulty, or incorrect items, contact us at customerservice@eliteofficefurniture.com.au within 5 business days of delivery. Avoid assembling the item, as we cannot accept returns for assembled products.
How long does it take to process a refund?
Once your return is approved and received, refunds are processed within 5-10 business days.
